​​Last updated: 11 August 2026

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These Terms of Use explain the terms on which you may use the Chamomile Care website at www.chamomilecare.com.

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Please read them carefully.

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By using our website, you agree to these Terms of Use. If you do not agree with them, you should stop using the website.

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1. About Chamomile Care​

 

This website is operated by:

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Chamomile Care Ltd
Company number: 12526343
Registered in: England and Wales

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Registered office:
145 Eastcote Road
Ruislip
England
HA4 8BJ

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Office and correspondence address:
Unit 2, Home Farm Barns
Thrupp Lane
Radley
Abingdon
Oxfordshire
OX14 3NG

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Telephone: 01235 617737
Email: info@chamomilecare.com

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Chamomile Care Ltd provides domiciliary and home care services in Oxfordshire.

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2. About These Terms​

 

These Terms of Use apply to your use of the Chamomile Care website.

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They do not form the contract under which Chamomile Care provides care or support services.

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Where Chamomile Care agrees to provide care services, separate terms, care documentation and contractual arrangements will apply.

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If there is any difference between information on this website and the terms of a specific care agreement entered into with Chamomile Care, the terms of that care agreement will apply to the care service concerned.

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3. Information on Our Website​

 

We aim to ensure that information on our website is clear, accurate and up to date.

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The website provides general information about:

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• Chamomile Care;

• our home care services;

• the areas in which we operate;

• care and support needs;

• health conditions for which we may provide support;

• recruitment opportunities; and

• related health and social care topics.

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Website content is provided for general information and should not be treated as an individual care assessment, medical advice or other professional advice.

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A person's care requirements depend on their individual circumstances. We will discuss and assess those requirements before agreeing an appropriate care service.

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We may update, amend or remove website content from time to time.

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4. Medical and Health Information​

 

Our website contains information about health conditions, care needs, medication support and other health and social care subjects.

This information is intended to help visitors understand the types of support that may be available. It is not intended to diagnose, treat or provide individual medical advice.

You should seek appropriate professional medical advice where necessary.

If you or somebody else requires urgent medical assistance, you should contact the appropriate emergency or healthcare service rather than relying on information provided on this website.

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5. Care Services and Availability​

 

Descriptions of services on this website are intended to explain the types of support Chamomile Care may provide.

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They do not constitute a guarantee that:

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• a particular service will be suitable for an individual;

• we will be able to accept a particular care package;

• care workers will be immediately available;

• a particular member of staff will provide care; or

• a service can be provided at every location or at every requested time.

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Before accepting a care package, we may need to consider matters including the person's needs, risks, location, staffing availability and whether we can safely and appropriately provide the required support.

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Any care service we agree to provide will be governed by the relevant care agreement and associated documentation.

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6. Prices​

 

Where prices or indicative charges are displayed on our website, we aim to keep them accurate and up to date.

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Unless stated otherwise, website prices are provided for general information.

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The actual cost of care will depend on the services agreed and the circumstances of the individual care arrangement.

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We will provide appropriate information about charges before a care service is agreed.

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If there is any difference between a price displayed on the website and a price specifically agreed with you in a care agreement, quotation or other contractual document, the specifically agreed price will apply.

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7. Making an Enquiry

 

Submitting an enquiry through our website, by telephone or by email does not create a contract for the provision of care.

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An enquiry gives us an opportunity to discuss your requirements and determine whether Chamomile Care may be able to provide appropriate support.

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A care arrangement will only begin once the necessary assessment, agreement and other required arrangements have been completed.

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Please provide accurate information when making an enquiry, particularly where information may affect our ability to assess or safely provide care.

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8. Using Our Website​

 

You may use our website for lawful personal or business purposes connected with finding information about Chamomile Care and our services.

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You must not knowingly:

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• use the website unlawfully or fraudulently;

• interfere with the normal operation or security of the website;

• introduce viruses, malicious code or other harmful material;

• attempt to gain unauthorised access to the website, its servers or connected systems;

• use automated systems in a way that places an unreasonable burden on the website;

• impersonate another person when submitting information to us; or

• use the website in a way that infringes the rights of Chamomile Care or another person.

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Nothing in these terms prevents legitimate use of publicly available website content by search engines, assistive technologies or other services acting lawfully.

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9. Intellectual Property​

 

Unless otherwise stated, the content of this website is owned by or licensed to Chamomile Care Ltd.

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This includes, where applicable:

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• written content;

• page design;

• graphics;

• photographs;

• logos;

• branding;

• downloadable materials; and

• other original content.

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Copyright and other intellectual property rights remain with Chamomile Care or the relevant rights holder.

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You may view, print or save reasonable portions of the website for your own personal, non-commercial use.

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You must not reproduce, republish, sell or commercially exploit substantial parts of our website content without our prior written permission, except where permitted by law.

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You may link to publicly accessible pages on our website provided the link is fair, lawful and does not falsely suggest that Chamomile Care endorses or is associated with another organisation, product or service.

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10. Third-Party Websites and Resources​

 

Our website may contain links to websites, resources or services operated by other organisations.

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We may provide these links because we believe they could be useful to visitors.

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A link does not necessarily mean that Chamomile Care endorses the organisation, its products, services or all of the information available on that website.

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We do not control third-party websites and are not responsible for their availability, content, security or privacy practices.

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You should review the relevant terms and privacy information when visiting another organisation's website.

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11. Website Availability​

 

We aim to keep our website available and functioning correctly, but we cannot guarantee that it will always be uninterrupted or error-free.

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We may suspend, withdraw, restrict or change all or part of the website where reasonably necessary, including for:

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• maintenance;

• security;

• technical changes;

• updates; or

• circumstances outside our reasonable control.

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Where practical, we will seek to minimise disruption.

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12. Our Responsibility to You​

 

Nothing in these Terms of Use excludes or limits liability where it would be unlawful to do so.

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In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

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We take reasonable care in preparing and maintaining our website.

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However, the website is primarily an information resource and should not be relied upon as a substitute for an individual care assessment or appropriate professional advice.

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We are not responsible for loss or damage arising solely because somebody relied on general website information in circumstances where individual professional advice or assessment was reasonably required.

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Nothing in these Terms of Use affects any statutory rights you may have as a consumer.

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13. Information You Send to Us​

 

If you contact us through the website, please ensure that the information you provide is accurate to the best of your knowledge.

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Information submitted through the website will be handled in accordance with our Privacy & Cookie Policy.

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Because ordinary internet communications and email may not always be completely secure, we recommend that you do not provide more sensitive medical or personal information than is reasonably necessary when making an initial enquiry.

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If more detailed information is required, we can arrange an appropriate method for obtaining it.

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14. Privacy and Cookies​

 

Our collection and use of personal information is explained in our Privacy & Cookie Policy.

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That policy also explains our use of cookies, analytics and similar technologies and how you can manage your privacy choices.

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15. Accessibility​

 

We aim to make the Chamomile Care website accessible and straightforward to use.

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If you experience difficulty accessing information on our website, please contact us and we will make reasonable efforts to provide the information in an alternative appropriate format.

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Telephone: 01235 617737
Email: info@chamomilecare.com

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16. Changes to These Terms​

 

We may update these Terms of Use from time to time to reflect changes to:

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• our website;

• our services;

• technology;

• our business arrangements; or

• applicable legal or regulatory requirements.

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The current version will be published on this page and the Last updated date will be amended.

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Changes will apply from the date the updated terms are published.

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17. Governing Law​

 

These Terms of Use and any dispute arising from the use of this website are governed by the laws of England and Wales.

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If you are a consumer, you will retain any rights you have under applicable law to bring proceedings in the courts available to you.

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If you are using the website for business purposes, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms of Use.

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18. Contact Us​

 

If you have any questions about these Terms of Use, please contact:

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Chamomile Care Ltd

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Unit 2, Home Farm Barns
Thrupp Lane
Radley
Abingdon
Oxfordshire
OX14 3NG

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Telephone: 01235 617737
Email: info@chamomilecare.com