About Chamomile Care
A trusted, CQC-registered home care agency delivering calm, person-centred support across Oxfordshire.
Chamomile Care provides professional domiciliary care to adults and older people who wish to remain living safely and comfortably in their own homes. Care is delivered with a strong emphasis on dignity, reliability, and continuity, supported by experienced leadership and a values-led approach to care.
Families choose Chamomile Care because they want more than a service. They want reassurance, consistency, and a provider who genuinely understands the responsibility involved in supporting someone at home.
CQC Registered
Continuity Focused
Local Oxfordshire Teams
Fully-Trained Staff
A Calm, Person-Centred Approach to Care
Care at home is deeply personal. It requires trust, patience and genuine respect for the individual.
Chamomile Care’s approach focuses on:
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Treating every person with dignity and compassion
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Providing unrushed, respectful care
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Maintaining familiar routines wherever possible
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Supporting independence rather than taking over
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Communicating clearly with families and professionals
Every care plan is tailored, because no two individuals, circumstances or families are the same.
Experience, Governance and Professional Standards
Chamomile Care is led by individuals with extensive experience in adult social care and a strong background in governance, accountability and operational standards. This combination shapes how the organisation operates day to day.
High standards are embedded across:
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Recruitment and safer hiring practices
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Induction and ongoing training
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Supervision and performance monitoring
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Safeguarding procedures
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Documentation and accountability
This structured approach supports consistency, safety and professionalism throughout the service.
Meet Our Founder - Mike Ackers
With more than 13 years’ experience in adult social care, Chamomile Care’s founder entered the sector following a deliberate and values-driven career change.
Originally trained in electronics and communications engineering in the 1980s, he qualified to operate and maintain ship’s radio systems and served as a Radio Officer in the Merchant Navy. After coming ashore, his career progressed through technical roles maintaining bank dealing-room systems and office machinery, before moving into a long-standing role with the Ministry of Defence. Over a 22-year period, he worked both as a civil servant and consultant, concluding his MoD career at RAF Brize Norton.
This background developed a strong understanding of governance, accountability, risk management and the importance of robust operational standards — all of which now underpin how Chamomile Care operates.
Although an early ambition to pursue medical training could not be realised due to personal circumstances, a later transition into adult social care proved transformational. Since entering the sector, he has found the work both professionally and personally meaningful, supporting individuals with diverse needs while upholding dignity, safety and independence.
Experience gained within the MoD has translated directly into care delivery, particularly in relation to quality assurance, regulatory compliance and consistency of practice. High standards are expected not only in the care delivered to clients, but also in the training, professionalism and ongoing support provided to Care Workers.
Chamomile Care was established in response to concerns about care quality observed elsewhere in the sector, with a clear commitment to delivering care to a higher standard. Alongside extensive practical experience, the founder holds both Level 3 and Level 5 Diplomas in Health and Social Care, providing a strong theoretical and regulatory foundation for leadership and governance.
Training and workforce development remain central to the organisation’s ethos, reflecting a philosophy often attributed to Richard Branson:
“Train people well enough so they can leave, treat them well enough so they don’t.”
Today, 87% of Chamomile Care’s Care Workers are either undertaking or already hold a Level 3 qualification. In addition, 92% have been with the organisation for more than two years, and 25% for over four years — figures that significantly exceed sector averages. Chamomile Care is also a proud Oxford Living Wage employer, reflecting its commitment to fair pay, staff wellbeing, and the delivery of sustainable, high-quality home care across Oxfordshire.
CQC-Registered and Quality Focused
Chamomile Care is regulated by the Care Quality Commission (CQC) and operates in line with all required standards of safety, effectiveness, responsiveness, caring and leadership.
Quality is supported through:
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Regular care plan reviews
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Ongoing staff supervision
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Client and family feedback
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Continuous learning and improvement
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Clear escalation processes where concerns arise
The aim is not only compliance, but consistently high-quality care in everyday practice.
A Reputation Built on Trust
Chamomile Care’s reputation has been built through long-term relationships with families, professionals and local communities across Oxfordshire.
Recognition has included external awards for quality and enablement, but the strongest measure of success remains the trust placed in the service by those receiving care and their families.
Much of the organisation’s growth has come through recommendation rather than advertising, reflecting the importance of consistency, professionalism and reliability
How Chamomile Care Supports People at Home
Support is flexible and tailored, depending on individual needs and circumstances.
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Personal Care
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Companionship
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Dementia Care
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Medication Management and delegated healthcare tasks
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Respite Care
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Reablement and recovery-focused support
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Support for complex needs
Each service forms part of an overall care plan designed to support safety, comfort, independence and quality of life.
Local Care Delivered by Local Teams
Chamomile Care focuses on serving Oxfordshire communities rather than operating across distant regions. This allows for stronger continuity, improved punctuality and more meaningful relationships between care workers and the people they support.
Care is provided across areas including Abingdon, Didcot, Wallingford, Oxford, Witney and surrounding villages, with teams who understand local routes, services and community networks.
A Culture That Supports Care Workers
High-quality care depends on stable, supported staff. Chamomile Care prioritises:
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Thorough induction and training
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Ongoing professional development
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Respectful management and supervision
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Realistic scheduling
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Recognition of the emotional importance of care work
This supports stronger retention and continuity, which directly benefits clients and families.
Frequently Asked Questions
Families often have similar questions when exploring home care. The following are some of the most common.