About Chamomile Care
Chamomile Care is more than just an independent home care agency – we're a lifeline for families in Abingdon and beyond. With over 40 years of experience, we've built a reputation for delivering compassionate, reliable, and personalised care. From assisting with daily tasks to providing companionship and specialised support, our team is dedicated to enhancing the quality of life for every client. Fully accredited and recognised as a CQC 'Outstanding' provider in the caring category and 'Good' ratings in safety, effectiveness, responsiveness, and leadership, we're here to make a difference. If you would like to explore how we can support you, or your loved one, then let's start the conversation today. Whether it's personal care, medication management, or companionship, we're here to offer peace of mind. Let us show you how our care can make a difference – call us today.
What We Offer
I highly rate Chamomile Care; excellent service from start to finish. The first time I have had to use a care agency, I found them friendly and professional, and nothing was too much trouble. The care manager found me a lovely carer; we got on so well it was like having a family member care for me. I would recommend this company to my friends and loved ones.
Our Unique Qualities
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CQC 'outstanding' In Caring: Recognised for exceptional care quality.
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Oxford Living Wage Employer: Supporting our dedicated team.
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Fully Accredited: ISO 9001:2000 and more.
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Tailored Care Plans: Personalised to meet individual needs.
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Compassionate Team: DBS-checked and fully trained staff.
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Award-Winning Service: E2 Media Award of Excellence recipient.
Get in touch now to discuss your needs.
Professional Affiliations
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Dementia Friends
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Leadership for Health and Social Care and Children and Young People's Services (England), Level 5 Diploma (Skillsfirst Awards Ltd)
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Oxfordshire Association of Care Providers
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Health and Social Care (Adults) for England, Level 5 Diploma (City and Guilds of London Institute)
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ISO 9001:2000 Accreditation - 366392021
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Care Quality Commission - 1-8743895555
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Oxford Living Wage Employer
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E2 Media - Award of Excellence - August 2025
Meet Mike Ackers
Mr Mike Ackers, Director and Registered Manager since March 19, 2020, began his career in social care around 15 years ago following a career change. He has found this work to be extremely rewarding and is committed to maintaining high standards both in the care workers employed and the care delivered. Throughout his time in adult social care, he has completed Level 3 and Level 5 Diplomas in Health and Social Care, further enhancing his knowledge and expertise in the field.
How to Arrange Home Care with Us
1 – Speak To Our Team
We take time to understand your care needs, answer questions, and liaise with Oxfordshire County Council, GPs, social workers, and nurses.
2 – Book A Free Consultation
Our team visits you for a no-cost home care assessment, ensuring the plan fits the individual’s lifestyle without rushing the process.
3 – Review The Care Plan
Once a start date is agreed, we refine the plan, arrange introductory Care Worker visits, and ensure all staff are Enhanced DBS-checked and fully trained.
4 – Begin Care At Home
Care starts with ongoing support, regular reviews, and tech-enabled scheduling so visits aren’t missed, giving families peace of mind.
We Work With
Oxfordshire Age UK
Kennington Memory Club
Dementia Oxfordshire
Alzheimer's Society
Parkinson's UK
MS Society
Trustedcare Recommended Provider
NHS
Why Choose Us?
Quality Service
We deliver consistently reliable care that meets high standards, ensuring every client receives attentive, professional, and effective support tailored to their individual needs.
DBS-Checked
All team members have undergone enhanced Disclosure and Barring Service checks, providing assurance of their suitability and safeguarding the wellbeing of vulnerable clients.
Fully Trained Staff
Our carers complete comprehensive training programmes, equipping them with the skills and knowledge to provide safe, confident, and compassionate care in a variety of situations.
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What would Chamomile Care do if my needs changed?If a Service User's needs change Chamomile Care would reassess the individual and discuss any changes that are needed to the Care Plan. The change/s can be identified by anybody directly involved with the individual. However, should a neighbour raise concerns/suggestions we would only discuss the matter with the individual and their family.
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Does Chamomile Care charge different rates depending on the time of day or the day of the week?Chamomile Care charges double for Bank Holidays; at all other times, the rates are the same.
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Does Chamomile Care charge for assessments?Chamomile Care does not charge for assessments or reviews.
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Does Chamomile Care have a minimum and maximum visit length?Chamomile Care have a minimum call duration of 30 minutes, there is no maximum. The minimum of 30 minutes is in place because it's adequate time to be productive. Any shorter and the Care Worker would be rushing around which directly impacts the individual they are visiting. This can leave the individual feeling rushed and uncared for, which is definitely not what we are about. If the visit is particularly long, Chamomile Care may need to split the visit depending on the availability of Care Workers.
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What if I am not home when the Chamomile Care Care Worker visits?Chamomile Care requires 48-hour notice to cancel a care visit with no charge being applied. Otherwise, the full charge becomes payable as we will be paying the Care Worker both for their time and for their mileage to visit your house. The Care Worker is obliged to wait for 15 minutes, and then they may leave.
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Does Chamomile Care charge differently for Bank and Public Holidays?Yes, we do. Chamomile Care charges double for all Bank and Public Holidays, and we also pay our Care Workers double.
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Does Chamomile Care offer live-in care?Chamomile Care does not offer live-in care per se, we do however offer care by the hour, which can if necessary be extended around the clock. This has the additional benefit that the Service User can see more than just the same face 24/7, there would be a dedicated small team for the Service User.
