Last updated: 11 August 2026

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Chamomile Care Ltd respects your privacy and is committed to protecting your personal information.

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This Privacy & Cookie Policy explains how we collect, use, store and protect personal information when you visit chamomilecare.com, contact us through our website, make an enquiry about care, apply to work with us, or otherwise communicate with us through the website.

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It also explains how we use cookies and similar technologies.

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1. Who We Are

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Chamomile Care Ltd is a provider of domiciliary and home care services in Oxfordshire.

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Chamomile Care Ltd
Company number: 12526343

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Office:
Unit 2, Home Farm Barns
Thrupp Lane
Radley
Abingdon
Oxfordshire
OX14 3NG

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Registered office:
145 Eastcote Road
Ruislip
England
HA4 8BJ

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Telephone: 01235 617737
Email: info@chamomilecare.com

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For the purposes of UK data protection law, Chamomile Care Ltd is the data controller for personal information covered by this policy.

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2. The Personal Information We Collect

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The information we collect depends on how you interact with us.

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Information you provide directly

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When you contact us or complete a form on our website, we may collect:

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• your name;

• telephone number;

• email address;

• postal address, where relevant;

• the subject and content of your enquiry;

• your preferred method or time of contact;

• information about the person requiring care;

• information about care requirements or support needs;

• information about health, medical conditions, mobility or medication where you choose to provide it;

• details about family members, representatives or other people involved in arranging care; and

• any other information you choose to provide.

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Please only provide personal information about another person where you have an appropriate reason or authority to do so.

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Care enquiries

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An enquiry about home care may include information about someone’s health, disability, medication or care needs.

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Health information is considered special category personal data under UK data protection law and receives additional protection.

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We only collect information relevant to understanding your enquiry and determining whether and how Chamomile Care may be able to assist.

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Recruitment information

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If you apply for a vacancy or contact us about employment, we may collect information including:

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• your name and contact information;

• CV and employment history;

• qualifications, skills and training;

• references;

• right-to-work information;

• driving information where relevant to the role; and

• other information you provide as part of an application.

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Additional recruitment information may be collected later in our recruitment process and is subject to our recruitment and employment privacy arrangements.

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Information collected automatically

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When you use our website, certain technical information may be collected automatically, including:

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• IP address;

• browser type;

• device type;

• operating system;

• pages visited;

• date and time of visits;

• referring website;

• approximate geographic location;

• interactions with pages and website features; and

• cookie and analytics identifiers.

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This information helps us maintain, secure and improve our website and understand how visitors use it.

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3. How We Use Personal Information

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We may use personal information to:

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• respond to enquiries;

• provide information about our care services;

• arrange consultations or assessments;

• understand care and support requirements;

• communicate with individuals, families and representatives;

• take steps towards providing care services;

• respond to complaints, questions or requests;

• process recruitment enquiries and applications;

• operate, maintain and secure our website;

• understand how our website is being used;

• improve the accessibility, content and performance of our website;

• comply with legal and regulatory obligations;

• prevent fraud, misuse or security incidents; and

• establish, exercise or defend legal claims where necessary.

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We do not sell personal information.

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4. Our Lawful Bases for Processing

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Under UK data protection law, we must have a lawful basis for processing personal information.

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Depending on the circumstances, we may rely on one or more of the following.

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Contract

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We may process information where it is necessary:

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• to take steps at your request before entering into a contract; or

• to perform a contract with you.

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For example, we may need information about proposed care arrangements in order to discuss whether we can provide the service required.

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Legal obligation

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We may process personal information where necessary to comply with legal, regulatory, safeguarding, employment, tax, accounting or other obligations that apply to us.

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Legitimate interests

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We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

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These interests may include:

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• responding to enquiries;

• communicating with potential clients and their families;

• managing our organisation;

• improving our services;

• maintaining and securing our website;

• understanding website performance; and

• protecting Chamomile Care against fraud or misuse.

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Consent

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Where processing relies on consent, you can withdraw that consent at any time.

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Consent is particularly relevant to the use of certain non-essential cookies and similar technologies.

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Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

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5. Special Category Information

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Information concerning a person’s health is classed as special category personal data.

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Where health or other special category information is provided to us, we will only process it where both an appropriate lawful basis and an additional condition for processing special category data apply.

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Depending on the circumstances, this may include processing necessary for the provision or management of health or social care, employment obligations, safeguarding or another condition permitted by law.

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We apply additional care and security to sensitive information.

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Where you are making only an initial website enquiry, please avoid including more medical or health information than is reasonably necessary for us to understand how we may be able to assist.

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6. Where We Obtain Personal Information

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We normally obtain information directly from you.

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We may also receive information from another person involved in arranging care, such as:

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• a family member;

• an attorney or representative;

• a health or social care professional;

• a local authority;

• an NHS organisation; or

• another person involved in someone’s care.

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Where further information is obtained after a care service begins, it may be covered by additional privacy information provided as part of our care service.

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7. Who We May Share Information With

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We only share personal information where there is an appropriate reason to do so.

Depending on the circumstances, information may be shared with organisations that provide services to us, including:

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• website hosting and technology providers;

• IT and cybersecurity providers;

• email and communications providers;

• analytics providers;

• professional advisers;

• accountants, insurers or legal advisers;

• recruitment providers; and

• other suppliers acting on our behalf.

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Where relevant to arranging or providing care, information may also be shared with appropriate health or social care professionals, commissioners, local authorities or other organisations involved in an individual’s care.

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We may also disclose information where required by law, regulation, safeguarding obligations, a court order or a competent authority.

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Service providers processing information on our behalf are required to handle it appropriately and securely.

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8. Website Hosting

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Our website is built and hosted using Wix.

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Wix provides the technical infrastructure used to operate the website and may process technical information necessary to provide, maintain and secure its services.

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Some Wix services also use cookies and similar technologies.

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9. Google Analytics

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We may use Google Analytics 4 (GA4) to understand how visitors use our website.

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Analytics information can include information such as:

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• pages visited;

• how visitors reached our website;

• device and browser information;

• approximate location;

• length of visits; and

• interactions with website content.

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Google Analytics uses cookies and similar technologies.

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We use analytics information to understand website performance and identify ways in which our website can be improved.

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Where consent is required, Google Analytics cookies will not be used unless you have given the appropriate consent through our cookie settings.

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10. Microsoft Clarity

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We may use Microsoft Clarity to help us understand how people use and interact with our website.

Clarity can provide information such as:

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• page interactions;

• clicks;

• scrolling behaviour;

• navigation patterns; and

• aggregated information about how website pages are used.

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This information helps us identify usability problems and improve the website experience.

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Microsoft Clarity may use cookies or similar technologies for analytics purposes.

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Where consent is required, these technologies will not be used unless you have given the appropriate consent through our cookie settings.

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We do not use website analytics tools as a substitute for care records or to make decisions about whether somebody should receive care.

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11. Cookies

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Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.

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They can perform a number of functions, including remembering settings, providing website functionality and helping website owners understand how their sites are being used.

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We use both essential and non-essential cookies.

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Essential cookies

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Essential cookies are necessary for the website to function properly or securely.

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They may be used for purposes such as:

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• website security;

• fraud prevention;

• maintaining website sessions;

• remembering privacy choices;

• delivering core website functionality; and

• maintaining the operation of the website.

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Because these cookies are necessary for the operation of the website, they do not normally require consent.

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Functional cookies

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Functional cookies may remember choices or preferences that improve how the website works for you.

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Where required by law, these cookies will only be used with your consent.

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Analytics cookies

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Analytics cookies help us understand how visitors use our website, including which pages are visited and how users move through the site.

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We may use analytics services including Google Analytics and Microsoft Clarity.

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These cookies are not essential to the operation of our website and, where consent is required, will only be activated after you have given consent.

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Marketing cookies

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Marketing or advertising cookies may be used to measure advertising activity or understand the effectiveness of campaigns.

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Where we use such technologies, they will only be activated where the appropriate consent has been provided.

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12. Cookies Used by Third Parties

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Some cookies may be placed or accessed by third-party services integrated with our website.

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These may include:

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• Wix;

• Google Analytics;

• Microsoft Clarity; and

• other website services that we may use from time to time.

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Third-party providers are responsible for their own processing of information where they act as independent data controllers.

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The exact cookies used can change as website services and technologies are updated. Our cookie management system provides information about the cookies currently in use and allows you to control non-essential cookies.

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13. Managing Your Cookie Preferences

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When you first visit our website, you may be shown a cookie banner allowing you to manage your preferences.

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You can:

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• accept non-essential cookies;

• reject non-essential cookies; or

• choose the categories of cookies you wish to allow, where this option is available.

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You can change or withdraw your cookie choices through the cookie settings available on our website.

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You can also control or delete cookies using your browser settings. Blocking some cookies may affect how certain features of the website operate.

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Rejecting non-essential cookies will not prevent you from accessing the main information about Chamomile Care or contacting us about our services.

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14. How Long We Keep Personal Information

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We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory, contractual or professional requirements.

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Retention periods vary depending on the type of information involved.

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For example:

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• routine website enquiries that do not lead to a service may be retained for a limited period for administration and follow-up;

• information that becomes part of a care relationship may be retained in accordance with our care-record retention requirements;

• recruitment information is retained in accordance with our recruitment and employment retention arrangements;

• financial and contractual records may be retained for periods required by law; and

• website analytics information is retained in accordance with the settings and retention periods applied to the relevant analytics service.

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Information will be securely deleted, anonymised or destroyed when it is no longer required.

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15. International Transfers

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Some of the technology providers we use may process or store personal information outside the United Kingdom.

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Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism and safeguards are in place where required by UK data protection law.

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These safeguards may include UK adequacy regulations, approved contractual protections or other lawful transfer mechanisms.

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16. How We Protect Your Information

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We take appropriate technical and organisational measures to protect personal information against:

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• unauthorised access;

• accidental loss;

• alteration;

• disclosure;

• misuse; and

• destruction.

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Measures may include appropriate access controls, staff confidentiality requirements, secure systems, data protection procedures and security arrangements appropriate to the information being handled.

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No internet-based system can be guaranteed to be completely secure. If you send sensitive information electronically, please consider whether email or a website form is the most appropriate method.

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17. Your Data Protection Rights

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Depending on the circumstances, you may have the right to:

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Access

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You may ask us for a copy of personal information we hold about you.

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Rectification

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You may ask us to correct inaccurate or incomplete personal information.

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Erasure

 

In certain circumstances, you may ask us to delete personal information.

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This right does not apply where we have a lawful reason or obligation to retain the information.

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Restriction

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In certain circumstances, you may ask us to restrict how we use your personal information.

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Object

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In certain circumstances, you may object to our processing of your personal information, particularly where processing is based on legitimate interests.

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Data portability

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In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format or transfer it to another organisation.

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Withdraw consent

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Where we rely on your consent, you can withdraw that consent at any time.

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You will not normally have to pay a fee to exercise your data protection rights.

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We may need to confirm your identity before responding to a request.

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To exercise any of these rights, contact:

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Email: info@chamomilecare.com
Telephone: 01235 617737

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or write to:

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Chamomile Care Ltd
Unit 2, Home Farm Barns
Thrupp Lane
Radley
Abingdon
Oxfordshire
OX14 3NG

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18. Complaints

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If you have concerns about how we handle personal information, please contact us first so that we have an opportunity to investigate and respond.

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You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Further information about data protection rights and making a complaint is available from the Information Commissioner’s Office.

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19. Links to Other Websites

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Our website may contain links to websites operated by other organisations.

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We are not responsible for the privacy practices, security or content of third-party websites.

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If you follow a link to another website, we recommend reading that organisation’s privacy information.

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20. Children

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Our website and home care services are primarily intended for adults and people arranging care on behalf of adults.

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We do not intentionally use our website to collect personal information directly from children for marketing or analytics purposes.

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If information about a child is relevant to an enquiry or care arrangement, it will be handled in accordance with applicable data protection and safeguarding requirements.

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21. Automated Decision-Making

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We do not use personal information submitted through this website to make solely automated decisions that produce legal or similarly significant effects concerning you.

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22. Changes to This Policy

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We may update this Privacy & Cookie Policy periodically to reflect:

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• changes to our website;

• changes to the services or technology we use;

• changes to our data-processing activities; or

• changes to legal or regulatory requirements.

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The latest version will always be published on this page and the Last updated date will be amended accordingly.

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23. Contact Us

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If you have a question about this Privacy & Cookie Policy or about how Chamomile Care handles personal information, please contact:

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Chamomile Care Ltd

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Unit 2, Home Farm Barns
Thrupp Lane
Radley
Abingdon
Oxfordshire
OX14 3NG

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Telephone: 01235 617737
Email: info@chamomilecare.com