Question 1

How much does Chamomile Care charge for care?

Accepted Answer

Some care agencies charge depending on the level of support required. Chamomile Care pricing is the same rate no matter what the level of support required is. We review our rates annually.

Our 2025/6 charges are £36 per hour, £29 for 45 minutes, £22 for 30 minutes. Visits over an hour are charged at the hourly rate ie 1.5 hours is 1.5 x £36.

All Bank Holidays are charged at twice the usual rate, we also pay our staff at double their hourly rate.

We reserve the right to charge a mileage fee for trips away from the home ie shopping trips, days out etc, generally at 60p per mile. We pay our Care Workers the full HMRC Allowance of 45p for every mile that they drive, unfortunately by charging you the mileage it becomes company income so is eligible for capital gains tax, leaving us enough to pay the Care Worker.

Question 2

What visit lengths are available?

Accepted Answer

Visit lengths are flexible and tailored to individual needs. Chamomile Care typically offers visits of 30 minutes, 45 minutes, or 60 minutes, with longer visits available where required.

Support can range from short check-ins or medication prompts to more comprehensive assistance with personal care, meal preparation, or companionship, depending on what is most appropriate for the individual.

Question 3

Can care start quickly after hospital discharge?

Accepted Answer

Where capacity allows, care can often begin promptly following hospital discharge. Availability will be discussed during the initial enquiry and assessment process.

Question 4

Do you offer dementia care in Abingdon?

Accepted Answer

Yes. Chamomile Care provides specialist dementia care in Abingdon, supporting individuals with familiarity, routine and calm, consistent care in their own homes.

Question 5

How do families stay informed?

Accepted Answer

Families stay informed through clear, proactive communication and structured oversight, so they are never left guessing about how care is going.

How Chamomile Care keeps families informed

1. Regular updates
 Families receive ongoing feedback about how care is going, including changes in wellbeing, routines, or needs.

2. Named point of contact
 There is a consistent manager or coordinator overseeing care, giving families someone familiar they can speak to directly.

3. Prompt communication about changes
 If anything changes (e.g., health, mood, medication, or care needs) families are notified quickly and transparently.

4. Care plan reviews
 Care plans are reviewed with input from families, ensuring support continues to reflect the person’s needs and preferences.

5. Openness and accessibility
 Families are encouraged to ask questions, raise concerns, and share insights, helping create a genuine partnership around care.

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